Streaking white lines or smudges on the printed frosting sheets

When using thicker non-Canon paper, streaks or smudging may occur. By using the Prevent paper abrasion function, the space between the print head and paper is increased, preventing print head contact with the paper.

Note: If Prevent paper abrasion is selected, the smudges may disappear, but the print quality may deteriorate. In such a case, perform printing after selecting High in the Print Quality section in the printer driver.

After confirming that the printer is connected to the printer and that the printer is powered on, perform the following:

From Printer LCD operational menu- 
From operation panel Press the HOME button, select (Setup) icon, Settings, Device Settings, and Print settings, and then set Prevent paper abrasion to ON.

For Windows -

1. Open the printer's 'Properties':
   
   Click / Select the 'Start' from the bottom left of the Windows screen, 'Control Panel', 'Hardware and Sound', and then click on 'Printers'. Note: If you are in 'Classic' view, click 'Printers' directly from the 'Control Panel'.
   
   
2. Click your right mouse button on the listing for your printer, and then select 'Preferences' from the menu that appears.
   
   
3. Click the 'Maintenance tab' and click 'Custom Settings'.
   
4. Check 'Prevent paper abrasion' and click 'OK'.
   
5. When printing with 'Prevent paper abrasion' enabled, the following warning message will appear every time printing is performed:
   
   

6. If Prevent paper abrasion is selected, the smudges may disappear, but the print quality may deteriorate. In such a case, perform printing after selecting High in the Print Quality section in the printer driver.

7. Printer Settings to clear the white lines on the frosting sheets.